Age Verification

Age Verification for E-Cigarette Purchasing

Ecigarettes and Nicotine containing products can only be purchased and shipped to those who are over the age of 18, according to current UK legislation. As of October 2015, we are required to verify the age of any new customers. This information is reflected on our terms of service page.

How Do You Verify My Age?

We use an industry-recognised third-party system to verify your age. The system runs several independent checks to verify you are 18 or over, including credit record, the UK electoral roll and the UK birth register checks. We carry out as few checks as possible; the only time we would check multiple records is if we were unable to verify your age using previous any check(s).

If you are signed up to a credit reporting service (e.g Equifax, Experian, etc.), you may be notified that a check has been made against your credit record. This is what’s known as a “soft check” and has no affect on your credit score.

What Information Do You Use?

We verify your age using your full name, current address and the date of birth you provided when creating your account. The billing address you provide will be used as your current home address. We ask that you ensure the billing address on your account reflects the address you are currently residing at.

What Will Happen if You Cannot Verify My Age?

If we are unable to verify that you are over 18 at the point of registration you will be asked to provide more information, such as a photo of your ID which will be manually checked by a member of the team. We do not store copies of ID sent to us but it may remain on our system for up to 72 hours (for example if this was sent to us on a Friday after business hours and reviewed by our staff on the following Monday). Copies of ID will be verified as quickly as possible and permanently erased from our systems immediately after.